Support
How can we help?
Get help with your account, coaching context, football Journey, photos and videos, or a privacy and family-safety concern.
Contact Melivio
Public support contact awaiting launch configuration
The site owner must configure the monitored MELIVIO_SUPPORT_EMAIL address before this page is used for production or App Store support metadata. Signed-in users can still use the in-app feedback route.
What support can help with
- Account and sign-in problems
- Reporting a bug
- Journey or memory issues
- Photo or video upload problems
- Managing family access
- Removing a photo or video
- Account or data deletion requests
- General product feedback
For a technical problem, include the page you were using, what you expected, what happened and your browser/device. Do not send a password, private connection token or full child record.
Privacy, inappropriate content and safeguarding
Use the support contact for a privacy/data request, suspected unauthorised access, inappropriate or unwanted content, a family account concern, or a safeguarding concern relating to content in Melivio.
Say that the request is privacy- or safeguarding-related so it can be prioritised. Share only the minimum detail needed initially. Melivio may need to verify your identity and authority before changing access or deleting information.